and this is why it is so important for a company to have a good product that works as advertised. and if a bad one slips happens to slip out the door, the company needs to provide good customer service everytime, every sale, all the time, because people dont forget. and they dont want others to forget.

i know that if ive read something negative about a company, it sends me in the other direction- unless its just from one guy who 'cant ever be satisfied no matter how much the company tried'

but when you see a post about a rude, unforgiving, uncompromising, didnt work as advertised or couldnt get any satisfaction type of company, thats gonna stick with you for a LOOOOOOOOOOOOOOOOOOOOOONG time. its not like the olden days when you could tell a customer to get lost and feel confident that he can only tell a few people about the lousy service they got. but nowadays, theres the internet and one bad post travels very far for a long time