Well while I am a big fan of time on the job (people ask for me by name because I have been working at my job for 20 yrs) I do understand the need to weed out jerks.While I do not know who my Bro-in-law dealt with about 8 years ago he said the sales rep. that he made the deal with him made him feel like an idiot.I had written down exactly what he needed to order and he ordered it word for word with the rep from Keisler.So you are saying that if you make the mistake on your end you will not ship the right part until you get the wrong part back?
When I deal with Passon and I get a wrong part(very rare occasion though)he ships the correct one before he gets the wrong one
Same deal with Calvert Racing(Cal-Tracs)I needed a little shorter bar and they trusted me to ship them the longer bars while the new bars were being shipped to me.
Why don't you guys trust your customers the same way?
Gus