If I tell you that its gonna be 50 dollars to race and you show up and its 100 thats wrong
If we get rained out thats not the same---
I guess I set the standard all wrong the first year when it rained and we were able to give a refund....
I guess I assume to much---I assume that everyone knows that it takes every penny we can scrape together to do these shows.
As far as its a business....That is true in some regards, but not 100%. These events do not have the ability to make much more money than to just keep things going.
I didnt take another full time job because I was raking in the dough off the backs of racers---
My point of view is different I guess. If a race brings in enough money to pay the bills plus a little, I want to take whatever that "little" is and stuff it back in the event...food, free stuff, extra races, whatever it takes..trying to just make it better for the people that came---when the event gets hammered with weather, im going to do the best i can with what i have--- and until race tracks are free, or people actually start putting up some money to sponsor these deals its not going to be a Tenn Tuck or a Baby million or any other race---Not to mention its 600-$1,500 to enter a race like that, which people always forget to mention
Well put, Josh.......
Communicate, provide a good product, stand behind any promises you make, and treat the customer right...and happiness is bound to follow.. Its no secret not everybody is ever going to be happy...I have learned that the hard way at times....but what you can do is make sure the other 99% are in the loop and feel like they got a fair shake....
I have a TOTAL of 1 Google review of my business( 4 years so far). Young kid came in on a turbo car we had just got and hadn't serviced. Before he took off with it to take it to his friends shop to be looked at, I specifically told him.." I am not a mechanic, I have no idea what it might need once we get it looked at so bear that in mind, otherwise come back in a week or so when its done".
He came back with a long laundry list of stuff, called me a crook and left......few weeks later he writes a nasty google review stating I tried to sell him an 11,000 car that was a turd.......Moral of the story, just teach to the middle of the class, that is by far what makes up the majority of your customer base...
69 Dart GTS A4 Silver All steel, flat factory hood, 3360race weight 418 BPE factory replacement headed stroker, 565 lift solid cam Best so far, 10.40 @127 1/4 1.41 best 60 foot 6.60 at 103.90 1/8
