That video seems to suggest this sort of handling is out of the ordinary. In fact that's pretty normal and has been for years.

Years ago I was working for IBM and we were having terrible problems with service parts getting broken in shipment. You can imagine a customer having their mainframe down, a customer engineer out to fix it who has to order a part which then arrives damaged. Talk about a pissed off customer!

Everyone was convinced all we needed to do was put 'fragile' or 'this side up' labels on packages and things would be better. I bought a device with accelerometers and recording capabilities. Packed it up just like a replacement part, put all the recommended labels on it and shipped it to a number of locations around the country. I would ship it to someone who would then relabel it an ship it back to me.

Virtually every trip the unit made, it came back with at least one drop from over 36" and upside down. Many times a drop of over 55" was recorded.