Originally Posted by 440sourcedotcom

We responded to your message on ebay within 1 day with the following exact text (cut and pasted from our ebay message:)

"Hi Jim, yes we sell hundreds of sets of those and don't normally have any problems with the threads. Can you send a clear picture of the threads? We can compare your set to what we have on the shelf and see if there is some kind of defect. Also, can you chase the threads in a die to clean them up?"

You did not send any pictures of what you were describing, so that we could get an idea of what was going on. You did not respond at all to the idea of possibly chasing the threads to clean them up, a solution which would likely solve the issue in less than 2 minutes.

Instead, we received the following message from you:

"OK 440 source, U haven't answered so I will have to stop payment on the items & you can then tell me how to return them to you. They look good but DO NOT HAVE CUT THREADS."

Then you filed a dispute with Paypal.

If you would have shown us what you were talking about, and the item was proven to be defective in some way, we would have sent a replacement right away at no cost to you.

Likely paypal will allow you to keep the item and your payment for it. This happens often on ebay and forces the prices higher for everyone else.

Please feel free to use other suppliers for your Mopar needs in the future.


Thanks for chiming in,
This appears to be very reasonable customer service. It can take a little effort on both ends. Hope the OP can work with you.
- Art


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