No personal experience, but...
The police, prosecutor, etc. are not interested, because no crime has been committed*. An attorney may well cost more than the money you lost, and take years to reach a trial date. As they see it, he didn't keep his promise, but you cannot even prove that without a contract or at least e-mails.
NO phone conversation is a contract. Trust nothing you cannot prove.

* This is where language in accusations becomes dangerous. Failure to keep a promise, even a written contract**, is not criminal.
"Fraud" requires proof of intent prior to the transaction. Difficult to prove, and legally prosecutable to the accuser and civilly recoverable by the vendor as slander/libel.

** Both parties' signatures on the same document, setting forth the terms including dates, performance, price, penalties, etc. Notarized as an "acknowledgement", not an affidavit and not "under oath".

Here's my humorous remarks on another shop problem: http://victorylibrary.com/mopar/auto-body.htm


Boffin Emeritus