It is 100% true. Retention of good customers is king. It's emphasized every day across the company. Your insurer canceled your auto insurance because of you son's driving record. They don't care about keeping your homeowner's insurance because that's not much of a money maker for them.
Teaser rates are mentioned enough online and in person to me that I don’t think you can say it never happens. I’ve also been told by by more than one agent that they “can beat that rate” when they clearly cannot and do not. So I don’t think anybody can say for certain something is a given.
