I talked to Bob about 2 weeks ago. Called, left a message, he called me back, twice actually, then I picked up.
I'm going to guess that a whole pallet of unsold cylinder heads doesn't get the priority that an individual walk-in customer gets. And probably not as lucrative.
I totally get that, but when you take $25,000 of your customers product, and it's close to a year later, and they leave you a dozen phone messages on your answering machine over several months time, and send emails, and you return zero communication, that is bad business. If you are busy, no problem, just return one quick phone call or email and say "Sorry, I'm busy, I'm expecting to have them done in two months." Or whatever..
