I am sorry you sent an email that was not responded to, however it was likely a technical glitch, not an affront on your personal character. Kim Burns was in charge of technical emails, and he retired last month after more than 14 years on the job here. I am not familiar with your situation, but it's likely that we either never received the email, it went into junk mail for some reason, or it was on one of those days where we get hundreds of emails and it just got lost in the mix somehow. In any case, we have a tech line that is staffed 40 hours a week with real people willing to help, you could have easily picked up the phone at any time and given us a call and someone would have been here to address your concern.