Thanks Matt,but your gonna be pissed at what Max did to your Arrow. He pooped in your seat and I'am not going to clean it up,you have to deal direct with him. He will show you what "customer service"really is.
Tony,I'am not, nor will I tell anyone how to run their business,I was just giving an example of a situation we found ourselves in, how we approached it and the outcome.And offererd a suggestion on how to treat a problem as well as steps to settle a dispute to an amicable resolution or just move on.It's just the same as recently a couple of members that I know here were having issues and I suggested that they resolve it quietly and quickly before it come to "the Judge Judys" on the internet.They both know what is needed to settle it,just one wants to drag it out.If he took my advice it will be over soon,if not I'am sure it will be on YB,B-Bodys and YB for public opinion which will only hurt the guy who is dragging his feet.This serves no purpose of any redeeming qualities.
He pooped in your seat and I'am not going to clean it up,you have to deal direct with him. 
