I read these stories, and am thankful as ever to have dealt with Mike, Gary and Todd Tesar. They were slow, but they are consumate proffesionals. No stone remained unturned. The engine remains perfect, 15 years later (3 freshenups) I say it's poor communication (both with customers and employees), scheduling and management. They know how to do it, just on a hit or miss success. Not a personal slam, just a business tip off: Get in tune with your customer base, or watch it dry up.