Times are tough, money is tight. When someone steps up to spend money to get something done they expect service. This includes talking to them and explaining whats going on. If this takes a status call every week so be it. I have a MM stroker kit in my car and dealing with them was no hassle. However, a business is only as good as its last satisfied/dissatified customer and with the internet it don't take long for the word to get out.