, I received a message stating item arrived, with damage, including 4 pics. Item looks almost non repairable. Box has some exterior damage.
Today he wants one of three options, full refund, a $500 credit, or a Paypal dispute.
Not sure it matters, I wonder if buyer reshipped the item, its out of the country, might have been opened in customs, which accounts for the time delay,and the odd contact hours of messaging.
Who is on the hook here?
UPS always says item is not claimable as it was not packed correctly, and if dropped out of a truck, I would agree.
1. Does the damage in the 4 pictures coincide with the box damage???
2. More information would be helpful: IE: what was it that was shipped, weight etc.
3. You say you shipped it in the OEM box, sometimes those are not sutable for shipping as they are sometimes crated or otherwise packed.
4. If re-shipped, opened by customs etc. pictures of the box should clearly show that.
5. Have UPS and
Paypal get involved as already suggested.
