Sold a used item online. Value just under $1K. My asking price included shipping in US. Was "as is", no returns, paid for 11/20 by paypal, shipped 11/21 UPS, received sign for 11/25. I packed in original OEM box. Sent to a Suite address in NJ. Buyer had an Asian looking name. on 12/26 4:00am, I received a message stating item arrived, with damage, including 4 pics. Item looks almost non repairable. Box has some exterior damage.

Buyer does not know i insured item for $800, at my expense.

Today he wants one of three options, full refund, a $500 credit, or a Paypal dispute.

Not sure it matters, I wonder if buyer reshipped the item, its out of the country, might have been opened in customs, which accounts for the time delay,and the odd contact hours of messaging.

Who is on the hook here?

UPS always says item is not claimable as it was not packed correctly, and if dropped out of a truck, I would agree.