i had to set the Visa credit card people onto ICH when they repeatedly kept sending me the wrong part, not once, not twice, not even three times but FIVE times the wrong part was sent & everytime they charged my card. the cost of freight was more than the part was worth so they just said "keep the part, we'll send you the right one", the charges were reversed about 2 weeks after i had Visa involved. i don't deal with them now, Jeffs the man @ MCH, everything is right first time.