Guys - the title of my thread says it - I'm not out to bash Indy - I just don't get the business practice as it is SO unfriendly towards customers.

Bob - For whatever reason - I completely forgot that you are an Indy dealer - all apologies - I will remember that in the future.

Indy, for whatever other faults they may have, offer us some great products that work very well. I am not naive in business so I understand that sometimes you get bad with good, but in this case - it just seems like a very easily remedied "bad".