I hear you!!!! I live in Indy and know these guys pretty well....man they are rude, even if you walk in to buy something, you would think they were to busy to take your money...

B-1 from here on out for me...I had a issue with an adjuster of Scotts, probably my mistake somehow, he just shipped me one, no charge.... always willing to talk no matter how busy he is and you can not beat the tech support or the result of there products!!!