Not Bashing Indy, But....
#363137
06/30/09 08:35 PM
06/30/09 08:35 PM
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Joined: Apr 2007
Posts: 3,746 Riverside, California
Lil Demon
OP
master
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OP
master
Joined: Apr 2007
Posts: 3,746
Riverside, California
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Let me first start off with - I'm a business guy. I have an Ivy League MBA and am a corporate cog for the day job, and own my own small business catering to racers (many of you are customers - thanks!!!). My goal is to provide my customers the best customer experience possible because I believe in that. I will jump through hoops with no expectation of a sale and will never leave a customer in a lurch if I can help it.
I have a lot of Indy parts in my car and, unlike some others on here, I have never had a bad experience with them. Well, in the process of restricting oil flow to my heads, one of the fittings in the Indy oiling system decided it is retiring and I need a new line. I called Indy this morning to to see if I can buy just the line. I can, for $15 plus shipping. I'm fine with that. But, then, I get told that they do not do any orders below $40!!! Their system will not even accept an order less than $40. What in the @#$%$ is THAT about?!?!?!? What a horrible practice and man that just speaks volumes as to the prioritization of the customer experience with them. Plus, if your system will not accept an order below $40, why would you offer parts (like fittings, gaskets, etc) that are substantially less than that?
I'm not bitter or angry, just really flabbergasted that a company would take this approach - afterall - it is the adding up of nickles and dimes that adds up to dollars. Compounding it is that in this economy they are turning down money because they are being greedy - just WOW!!!!!
So - now instead of me already having spent $15 plus shipping with them, I'm visiting local hydraulic businesses to get one made.
This just doesn't seem very intelligent to me.
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Not Bashing Indy, But....
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Lil Demon
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07/01/09 12:35 AM
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Quicktree
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07/01/09 12:41 AM
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Anonymous
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07/01/09 12:47 AM
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mopowers
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07/01/09 01:02 AM
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G_bob
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07/01/09 01:17 AM
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Anonymous
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07/01/09 01:43 AM
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tjmarcus1
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07/01/09 01:47 AM
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joshking440
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07/01/09 02:20 AM
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Steve1118
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07/01/09 02:31 AM
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RodStRace
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07/01/09 02:42 AM
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Barnstorm
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07/01/09 02:50 AM
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Sledge_57
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07/01/09 03:06 AM
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moparniac
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Bubba
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07/01/09 02:16 PM
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Al_Alguire
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70blackfish
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07/01/09 05:41 AM
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jake4cars
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07/01/09 03:10 AM
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Al_Alguire
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07/01/09 03:16 AM
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Lil Demon
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07/01/09 03:43 AM
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Al_Alguire
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07/01/09 03:46 AM
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blown 528
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07/01/09 04:36 AM
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b1n02cuda
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joshking440
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07/01/09 05:44 AM
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joshking440
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07/01/09 05:48 AM
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Anonymous
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07/01/09 11:31 AM
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B G Racing
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07/01/09 11:40 AM
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hemi-itis
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JohnRR
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440Jim
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07/01/09 02:12 PM
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Lil Demon
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B1Fish540
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07/01/09 02:26 PM
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B G Racing
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07/01/09 03:25 PM
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B3422W5
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70blackfish
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steve660
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07/01/09 07:42 PM
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moparniac
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07/01/09 07:48 PM
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pittsburghracer
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07/01/09 09:23 PM
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Anonymous
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07/01/09 10:38 PM
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moparniac
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07/01/09 10:40 PM
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Anonymous
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07/01/09 10:51 PM
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Anonymous
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07/01/09 11:51 PM
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Mopar Grandpa
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07/03/09 06:58 PM
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Lil Demon
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07/03/09 07:03 PM
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Anonymous
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07/03/09 07:11 PM
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camdog440
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07/03/09 07:16 PM
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Mopar Grandpa
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hemidup
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moparniac
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RyanJ
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07/09/09 10:28 PM
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B1Fish540
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RyanJ
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07/10/09 03:59 AM
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sasquatch
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07/10/09 05:34 AM
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B G Racing
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07/09/09 11:36 PM
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Wv68charger
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PolyDart
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07/10/09 12:42 AM
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atoetly
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hemidup
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cudabunch
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07/03/09 08:13 PM
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Lil Demon
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07/03/09 08:23 PM
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cudabunch
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emarine01
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Hot 340
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Dodgem
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MR_P_BODY
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07/01/09 12:56 AM
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ProSport
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qwkmopardan
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07/01/09 06:37 AM
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maundmotorworks
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Blakcharger440
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493_DART
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07/01/09 09:27 AM
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moparniac
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07/01/09 12:56 PM
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Leigh
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07/01/09 10:24 AM
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modelmakerinc
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07/01/09 11:34 AM
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Rodney
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07/03/09 09:32 PM
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rebel
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07/03/09 09:48 PM
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bobby66
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07/03/09 10:37 PM
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