I guess it depends on how your local branch(?) is run? I'm in charge of shipping at work. Every time we have an issue with FedEx, UPS is like "hold my beer, watch this"............ All the issues we have had with FedEx pales in comparison to what UPS has done, ESPECIALLY with freight. I'll spare the details, but UPS managed to not only break a 400lb item strapped to a pallet, they broke the pallet as well AND tried to blame us for it! It looked as if the pallet had fallen off the truck then got rammed into the loading dock.
It's real easy to break a pallet with a fork truck, especially clamp trucks. As for falling off the truck, seen it happen more than a few times. Not loaded right or not secured right and they'll tumble out the back when the trailer jockey is putting them in the door. The fun ones are when the load shifts against the doors.
