After waiting waaaaaaayyyyyy longer than quoted and being lied to on the phone numeras times and after at least 20 calls I made a trip down there , to show him I wasn't fooling around with him anymore.... That got action and was ready a month after my first trip there.....heard kb would go above and beyond to make sure everything was perfect, that was a lie.... I spent $750 more to have a few items fixed.... I wish you luck!!! I would find a member on here that lives close to KB and have them make a visit or two....