Originally Posted by AndyF
The big problem is when a customer who doesn't know anything works with an agent who doesn't know anything. Then you can get a real mess.


I lost a $3500 car trailer to exactly this issue. When I asked him about it, my agent told me it was "covered." When it was stolen out of my backyard I reported it to the cops who asked me if it was "covered." Meaning, the cops weren't going to investigate it because the trailer would just get replaced by my insurance company. Turned out my agent was talking about how my CAR insurance covered the trailer when it was hooked to my truck. In order for it to be replaced by insurance as a theft out of my backyard it needed to be declared on my HOMEOWNER'S insurance as property. Obviously I was ignorant of the coverage that I needed, my agent MAY have been, and the cops were too lazy to actually investigate a theft. A comedy of errors, but I'm the one who took the loss.