Or they walked into their dealer and got the we haven't had those for years response from some barely functional parts dept dweeb...
Kevin
If a customer can provide a part number, even a "first day on the job" rookie counterman is usually trained to punch it into Dealer Connect, which shows pdc stock nationwide.
I know that's how it should work but with a few exceptions my experience with most service providers anymore is along the lines of How may I not be of assistance today?
