wow this troubles me to read this. I have the utmost respect for Monte and his vast knowledge he shares with the members. and I hope he continues doing so. But dang man this doesn't look good for you. there is no good excuse for not communicating to customers and getting their junk back in a timely fashion. be upfront and tell people it may take a long time. there also is no excuse for not providing paper work. By the evidence I see presented to this court I rule in the favor of Big Squeeze. sorry Monte but I hope you get with him and make it right..