Quote: They should have stepped up right from day 1 and told him to send the parts back and they would replace them with new ones! That would have been good customer service.
i couldn't say it any better getting approval,sending pics were all jerking my chain and they did it to me for months...
they knew BEFORE i even called them there was an issue with the part and they jerked me around bad!
the lame excuse was lack of communication inside the company but you mean to tell me if there is any issue with any of the parts the install center isn't aware of it?
the only reason i got credit is because i was very persistant and when someone started feeding me a line of bull i moved right on to the next employee with no hesitation.
and the most telling of all is
why was i on moparts asking questions about a product a certian company makes and installs itself after talking to said company about that product????
