the thing is it took me about 4 or 5 employee's to go thru and countless phone calls to get the facts straight this far out of them. it is still ongoing, they are supposed to call me back today. the manager i have an ear on now is the first one being honest and upfront to me so that encougaging at least. they couldn't even admit the parts were wrong for a long time to me.. they know i have them cold.. they just don't know what to do with me