i must be one lucky guy! i bought a set of heads from indy last summer, got them prepped and sent to me on time and for the right price. inspected them once they got here and all was well. it is a real shame if they have had issues because my dealings were good and we need guy's out there with the right products for our stuff! damm it was not so long ago we had almost no choices! good luck with your job make them understand how much more they could sell if they had awesome service it makes a difference!