Originally Posted by DaveRS23
Originally Posted by Jim_Lusk
I'm done with Rock Auto as they do not honor the warranty on a bad part (defective). If I had installed it and it failed, maybe. Never again. They lost me over an $8 (or so) lower control arm bushing...


Nobody is perfect. With your 'one strike and you're out' policy, you are going to run out of suppliers. Everybody we have ever dealt with has made mistakes including RA. And to be sure, there are unpardonable sins. But your policy will hurt you more than it will hurt RA.


It's about not backing up a defective product because I had it on the shelf "too long" (about six months). Had I installed it and it wore out they would have covered it. That is simply unacceptable to me. Warranty should have covered it...