I took a warranty claim to Ace once. They didn't have the exact item in stock, which surprised me since it was a basic 3/8 drive ratchet, but ordered a replacement and a few days later, swapped it for me.

Another time I broke a 1/4 drive ratchet and my wife called it in to Craftsman directly. They asked for a picture of it for verification and shipped a replacement that arrived within a week.