Some years ago my store refused to replace a broken Craftsman torque wrench because "it's not a hand tool".
Whut?
I emailed Sears and they assured me the store would exchange it. They did. Apparently someone got a phone call.
I clearly remember buying my Sears Craftsman torque wrenches with only a one year warranty , not lifetime
Of course one broke , wouldn’t ratchet anymore
No exchange , out of warranty , however they had those rebuild spring kits behind the counter and one guy was happy to repair it for free
This was only a few years back
Those rebuild kits today are hard to come buy
Only problem I have had returning tools back to Ace Hardware now is them having that same tool or something in stock on the shelve
