I worked retail for a several years and that is exactly where I formed my opinion of the retail world. I don't work retail anymore for a reason. Got tired of pretending the world's stupidest person wanting to return a part be bought from a completely different vendor was the smartest dude I ever met.

There are a number of quality fab companies out there that do not, nor will they ever, handle retail. You buy from their authorized vendors because they don't want to deal with the stupid either.

It works for them. You probably have used or seen their stuff too.

You like dealing with the stupid, kudos to you. Just be aware it's there regardless of what retail line you are in.