I've been a Verizon user for 20 yrs. Never any serious issues, customer service was good until......covid. They restructured their stores and farmed out their call center overseas, so now its a crap shoot whether or not your gonna get good (if any) help.

No exaggeration, when my Mother passed a few months ago, I called customer service to make changes to my plan, and heard chickens in the background. CHICKENS! And not faintly either, they sounded like they were right up by the mic with the agent.

Before if I had a (simple) question regarding an app or the phone in general (iphone) all I had to do was go to one of their stores and I could get help. Now, they don't even try to help and tell me to go to the Apple store across the street.

I'm annoyed by the changes, but not ready to jump ship........yet.