My experience has been that the bar is not set very high in mobile phone service for consumers. My worst experience was with Verizion. I spent about 30 hrs. total getting bounced around tech service representatives and finally lucked up on one that fixed the problem in about 15 minutes. All of this was over a 2 week period. A month or so later, discovered another problem with a feature I had never used previously. After another 2 or 3 hours of my time invested, we moved to T-mobile. We dealt with the manager of the that store and he seemed quite competent. No major tech issues thus far...a few features don't seem exactly right but no big deal. Had to get very assertive with corporate to honor the cost we had been quoted by the store.

The clincher was that when Verizion called to see why we bailed I was told there was no record of the problems with my line...