I just got a call from a customer in FLA. who I shipped sidepipe mufflers & stainless turndowns to back in early January - two separate boxes. He said he never received the turndowns - he thought they were packed in with the long mufflers. I tracked the box with the turndowns through FedEx & they were supposedly delivered the same day as the mufflers. He said he didn't get the box! So what to do other than contact my FedEx rep. What is she going to say? "Well - the box was delivered." Now it's his word vs. FedEx's.

Anybody been through one like this before? I never have.