Couple years ago 2 wheels I bought from Coker disappeared somewhere at one of the FedEx shipping hubs. Coker sent me another pair, and said "it happens from time to time". Of course, they're probably doing a million bucks a month, so they're in better shape to absorb some thievery than a small business is. Hope you're not on the hook & FedEx can somehow make it right, but hope isn't much of a commodity...