They haven't responded to that e-mail, for me anyway. There are people on FABO that are out money for parts ordered. A business that has no parts, and now the phones are down Well, I wouldn't hold my breath about getting any parts. Nor would I send them any money. If you are local and can get your part in hand and pay for it face to face, great. I've been trying to get one of their torque straps for over a year, and finally decided to fab one of my own.