Sorry about the damage but.....

1. Given the time frame i can see the seller not replacing them however maybe asking about a discount for a replacement. Would be nice but not expected.

2. As for packing them better so no damaged was done, I can't see how that could be done. Whatever happened to cause that damage IMO packing peanuts would not of helped. Heck short of sending them in a crate i couldn't see anything better then the stock box and even then 1 man with a forklift could still harpoon the thing.