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Well, I talked to the owner today and he says that plain and simple, theres nothing he can do to help me out. Cant get another for exchange, which is what I asked for, he cant go after UPS because its been too long, but he offers up that I go after UPS, which I know is a dead end. I thought they would take care of it, but he (owner) was very dismissive about it, and I never took a nasty tone. So after the phonecall was over, I sent him an email basically telling him that I thought his level of customer service was lacking, that I wouldn't be purchasing from him again, and that I would let others know of my experiece and let them draw their own conlusions. Again, I want to let it be known that he does have a clearly stated 7day return policy, which I was not able to meet because of me being in Iraq, but I was hoping that he work with me. So I ended the email asking for a refund for just the one broken hub, no shipping costs. We'll see what happens. Good news is I found another seller with one in stock for $75 with free shipping. A whole lot better than the $178 or so that a parts store wants.


In all fairness, you are well beyond the seller's return date. However, given your circumstances I think that the cool thing to do would have been to give you an exchange. The seller obviously didn't pack the order correctly. Basically, I think that the seller is within his rights, but he's not necessarily doing the "right" thing.



Yeah, thats pretty much how I feel, which is why Im not on here trying to flame the owner. I just wanted to have this taken care of. Thats why I mention the clearly posted 7day return policy, which I couldn't meet. I just thought my reason for not meeting it was a worthy one, and even offered a copy of my orders to show that I was indeed deployed at the time. He's definately not shafting me or anything, but I think if I were in his shoes I would have "done the right thing".


1971 Plymouth Satellite
408/904 8 3/4 3.23 SG