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I can totlaly see a crank being damaged this way.
The only aftermarket crank I ever bought was the BPE 4.125 - it was in a double coardboard box, inside was 2 bags of foam - one top and one bottom. It was not OOR when I checked it. I dont know what other manufacturers ship the cranks in but Rod's stuff was packaged right and it helped.
I don't know Rob but sounds like he runs his business not have somebody else do it. So if a crank get banged up during shipping it is his dollar. Make sense to package well to avoid unneeded expenses.
that's the way they're boxed from China. Many other brands come exactly the same way.
machine shop owner and engine builder
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