Legalese vs the real world.

If you want to take instructions from the person who is NOT actually paying the bills, then all I can say is......good luck with that. All we seek to do is to make sure EVERYONE understands who is responsible for what. From the start. Sometimes that takes a three way conversation to iron out, but is preferable to the alternative.

Personally, after decades in business, we have never been taken to court over this practice. But have testified on our customer's behalf. And only once did it not go the customer's way. So, we do keep the customer's satisfaction in high regard. Just not to the point that we are hung out to dry.

Maybe you could call Collision Hub for help if you do it your way and run into this kind of situation.