This makes absolutely no sense at all.

I get the bit about stay at home means greatly reduced traffic resulting in a drop in accidents and therefor claims. In my mind that sounds like record profits for the insurance companies and since when do they have a heart?

A thing happening else where in the insurance industry that shouldn't surprise:

The underwriters in the travel insurance industry are circling the wagons and refusing to pay claims for insured trips that have been impacted by the travel bans, quarantines and general panic. The standard position is that global pandemics are not specifically listed as covered events in the policies.

https://www.squaremouth.com/current...s-outbreak-provider-position-statements/

I only know this because it's looking like it's gonna cost me $2300 for non refundable payments toward the trip we had planned for next month that I insured against things like hurricanes, volcano, wars, terrorism, bankruptcy, civil uprisings. Ya know, the usual foreseeable unforeseen things.