right now, i'm having trouble getting a company to send me an invoice for a product they mistakenly sent me that i want to keep !
when it was received, i contacted them, and they quickly sent out what i paid for, so that was a great company response, and service !
however, i decided to keep what they sent because i have found a use for it. now, i can't get a response for an invoice to PAY, and i don't want to order and pay for the first item, and have them send another.
just the opposite of the OP !