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Given the problems and stories and the distance, I would drive over there and deal with it firsthand; take a pickup in case you want the part and it's ready, and a buddy for a witness and backup in case you need your money back. I'd bet that the latter is what will occur.
I'd chip in $5 for the gas, as long as you post the detailed outcome. Based on my, and others posted experiences over the years, no one should have expected a different result 
Reality check, that half the population is smarter then 50% of the people and it's a constantly contested fact.
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