Returning incorrect part from Hughes, what to expect?
#2094601
06/19/16 08:59 PM
06/19/16 08:59 PM
|
Joined: Jan 2003
Posts: 12,043 State of Confusion
hp383
OP
Just a normal tag again
|
OP
Just a normal tag again
Joined: Jan 2003
Posts: 12,043
State of Confusion
|
Hey all.
I was hoping to be installing my custom 3 bolt whiplash cam from Hughes this weekend.
Found a single bolt cam in the box as soon as I opened the end of the protective bag.
I sent Hughes an email with my issue. Tried to call in hopes there would also be voice mail, but no such luck.
So far any dealings with Hughes prior to, and during the order were all pleasant. Hopefully they can get my the correct cam without difficulties. However while pulling up return info for Hughes they seem to say they wont pay shipping on any returns. I'm hoping this doesn't include parts they shipped incorrectly. There are some interesting return stories on some other forums that popped up.
So has anyone here had to make a return for a wrong part, and how did it go, or what should I be expecting when I call Monday?
As luck would have it, today is day 10 or the disclaimer that says any discrepancies must be reported within 10 days.
I'm hoping this goes smoothly, I dont need a bunch of trouble just before I go in for surgery.
Join the Penguin Liberation Front!! Stop the Hippo Occupation!
|
|
|
Re: Returning incorrect part from Hughes, what to expect?
[Re: hp383]
#2094890
06/20/16 11:51 AM
06/20/16 11:51 AM
|
Joined: Jan 2003
Posts: 75,020 U.S.S.A.
JohnRR
I Win
|
I Win
Joined: Jan 2003
Posts: 75,020
U.S.S.A.
|
You shouldn't have any problem with a return like that with Hughes. Are you sure you called the right number, they always had an answering machine/voicemail ? Now I'll ask the dumb question , what's the need for a 3 bolt timing chain with a hyd. cam ... other than you got a smoking deal on a chain set at a swap meet that you couldn't pass up .. ????
running up my post count some more .
|
|
|
Re: Returning incorrect part from Hughes, what to expect?
[Re: hp383]
#2094907
06/20/16 12:08 PM
06/20/16 12:08 PM
|
Joined: Jun 2003
Posts: 52,972 Romeo MI
MR_P_BODY
Master
|
Master
Joined: Jun 2003
Posts: 52,972
Romeo MI
|
I just hope there is a way you can prove you wanted a 3 bolt... because you did say custom...and I am sure they wont take a custom part back UNLESS you can prove they built it wrong.... I just ordered a custom cam from them on Friday
|
|
|
Re: Returning incorrect part from Hughes, what to expect?
[Re: hp383]
#2094999
06/20/16 02:48 PM
06/20/16 02:48 PM
|
Joined: Jan 2003
Posts: 12,043 State of Confusion
hp383
OP
Just a normal tag again
|
OP
Just a normal tag again
Joined: Jan 2003
Posts: 12,043
State of Confusion
|
Just got a call from Hughes. I believe the persons name was James.
They are working on finding my camshaft. He recalled the order. since it was not typical to get a 3 bolt order on a whiplash cam designed for a stock engine. LOL
I want to build a daily driver friendly engine that sounds like a mean race motor. So the 3 bolt is to run gear drive.
Anyway. They are working hard to figure out what happened. And they are promising to fix this as soon as they can. So I am happy right now. Even if it takes a few more weeks they are fine with shipping the cam to a friend since I will be in the hospital.
Join the Penguin Liberation Front!! Stop the Hippo Occupation!
|
|
|
Re: Returning incorrect part from Hughes, what to expect?
[Re: MR_P_BODY]
#2095003
06/20/16 02:49 PM
06/20/16 02:49 PM
|
Joined: Jan 2003
Posts: 12,043 State of Confusion
hp383
OP
Just a normal tag again
|
OP
Just a normal tag again
Joined: Jan 2003
Posts: 12,043
State of Confusion
|
I just hope there is a way you can prove you wanted a 3 bolt... because you did say custom...and I am sure they wont take a custom part back UNLESS you can prove they built it wrong.... I just ordered a custom cam from them on Friday I understand that. But luckily my invoice clearly states 3 bolt camshaft on it.
Join the Penguin Liberation Front!! Stop the Hippo Occupation!
|
|
|
Re: Returning incorrect part from Hughes, what to expect?
[Re: JohnRR]
#2095012
06/20/16 02:57 PM
06/20/16 02:57 PM
|
Joined: Jan 2003
Posts: 12,043 State of Confusion
hp383
OP
Just a normal tag again
|
OP
Just a normal tag again
Joined: Jan 2003
Posts: 12,043
State of Confusion
|
You shouldn't have any problem with a return like that with Hughes. Are you sure you called the right number, they always had an answering machine/voicemail ? Now I'll ask the dumb question , what's the need for a 3 bolt timing chain with a hyd. cam ... other than you got a smoking deal on a chain set at a swap meet that you couldn't pass up .. ???? Its to run the gear drive. I am building a street motor that sounds like a race motor. Using mostly leftover race engine parts I had from my past 383, 440, and 451 engines. This one is going to be a 9:1 383, with the whiplash cam, gear drive, a nicely worked set of 906 heads, and an M1 dual 4bbl tunnel ram. I spoke with Hughes prior to ordering the cam, and per his recommendation I am using the 440 cam grind rather than the 383 cam grind since I plan to use dual 4 tunnel ram. This is just going to be a cruise to town, Sunday driver, with the occasional trip to the 1/8 mile track for fun "run what you brung" events.
Join the Penguin Liberation Front!! Stop the Hippo Occupation!
|
|
|
Re: Returning incorrect part from Hughes, what to expect?
[Re: hp383]
#2095041
06/20/16 03:40 PM
06/20/16 03:40 PM
|
Joined: May 2003
Posts: 1,751 Graham, WA
Polarapete
top fuel
|
top fuel
Joined: May 2003
Posts: 1,751
Graham, WA
|
That sounds like a great build for an intimidating cruiser!!
I had to return some custom made parts for the Ramcharger once. I had 35 spline axles made by Dutchman for the Dana 60. They put 2" inch studs in the axles and I had ordered 3" on their form. The sent a UPS Call tag and picked them up, they came back a few days later with 3" long screw in studs in place. Those fit the Weld Pro Star wheels perfectly, but I ended up with CenterLine Warriors because I had measured the housing width wrong and had too much offset to clear the wheel well outer lip. It would have cut the slicks the first time they were in use. So I went to the swap section of Moparts and found a member in PA that had the right set of wheels with 5" back spacing at a good price, we made the deal and now I have more stud exposed than I need because the Warriors have a thinner center than the Pro Stars. Better too much, than not enough!!
1986 Dodge Ramcharger 440 2wd, Bracket Racer Under Construction 1998 Ram 2500 QuadCab, new daily driver. 2008 Honda Element 2014 Carry-On 7x14 Cargo Trailer
|
|
|
Re: Returning incorrect part from Hughes, what to expect?
[Re: hp383]
#2095866
06/21/16 09:16 PM
06/21/16 09:16 PM
|
Joined: Jan 2003
Posts: 12,043 State of Confusion
hp383
OP
Just a normal tag again
|
OP
Just a normal tag again
Joined: Jan 2003
Posts: 12,043
State of Confusion
|
They sent the call tag, and gave me a call today to let me know they are grinding a new cam, and plan to have it shipped out yet this week!
I am very satisfied.
Join the Penguin Liberation Front!! Stop the Hippo Occupation!
|
|
|
|
|