I'm sitting here reading through these posts. And it dawned on me. Think about it you guys. All the complaints I'm reading apply to more than Machine shops. Over my 76 years I have the same complaints about : Building contractors, Plumbers, Electricians, Automotive repair shops, Landscapers, Delivery services, and when ordering parts from just about anyone. Am I wrong? I'm sure I've stepped on just about everyone here's toes. Final note, ya think it has anything to do with the morality in this country???????