Quote: I don't want my posts to come off like a rant or a bash. I am surprised and disappointed. But not so much because they didn't ante up on a replacement damper. But because it failed so quickly and they are not interested in why. Had they of wanted it back for inspection would have gone a long way with me to indicate that they cared about the product. And had they offered some modest amount of help (should they have determined that the damper failed and wasn't damaged by me) would have gone along way toward making this repeat customer feel like I had value.
thats the way I have been treated EXACTLY! and I fell the same..... cause of this I am no longer a customer....
