Re: 440 Source sucks
[Re: 440sourcedotcom]
#2974382
10/14/21 05:16 PM
10/14/21 05:16 PM
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Joined: Feb 2005
Posts: 20,185 PA.
pittsburghracer
"Little"John
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"Little"John
Joined: Feb 2005
Posts: 20,185
PA.
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Now that’s a great ending. I’ll stick up for 440source because I’ve seen some of the things they have done for friends over the years with different issues. They went above and beyond with service in some of these cases. For me personally I bought a stroker assembly many many years ago when I couldn’t afford high dollar parts and ran 8.60’s@155mph in my Daytona till the block finally cracked. That assembly was sold and is to this day still seeing street duty. Their valve covers are going on my B1 engine and the guy that just bought my green duster was very satisfied with their aluminum American made oil pan I gave him as an extra. I also bought two sets of their Stealth heads to port and sell again with zero issues. Zero issues with any of the sales but I try to make phone calls when ordering. I hate texting and and online sales when it’s possible to talk to someone. I wise we could go back to the old ways of doing business.
1970 Duster Edelbrock headed 408 5.984@112.52 422 Indy headed small block 5.982@112.56 mph 9.42@138.27
Livin and lovin life one day at a time
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Re: 440 Source sucks
[Re: pittsburghracer]
#2974411
10/14/21 07:11 PM
10/14/21 07:11 PM
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Joined: Jan 2003
Posts: 28,600 Shopping @ HoBo Fright
340SIX
Doc Flappergas's Evil Twin
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Doc Flappergas's Evil Twin
Joined: Jan 2003
Posts: 28,600
Shopping @ HoBo Fright
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Now that’s a great ending. I’ll stick up for 440source because I’ve seen some of the things they have done for friends over the years with different issues. They went above and beyond with service in some of these cases. For me personally, I bought a stroker assembly many many years ago when I couldn’t afford high dollar parts and ran 8.60’s@155mph in my Daytona till the block finally cracked. That assembly was sold and is to this day still seeing street duty. Their valve covers are going on my B1 engine and the guy that just bought my green duster was very satisfied with their aluminum American-made oil pan I gave him as an extra. I also bought two sets of their Stealth heads to port and sell again with zero issues. Zero issues with any of the sales but I try to make phone calls when ordering. I hate texting and and online sales when it’s possible to talk to someone. I wish we could go back to the old ways of doing business.
One place I deal with American Target has a website to show what they sell, but to buy you have to call. And when you do call an old guy or lady picks up the phone says the name of the company and takes your order. No push this or that for English or waiting on hold. Super nice guy and stuff are shipped the next day and in hand in 3-5 days ground cheap. It is like calling 1970 all over again. I gave their # to a friend and he said I called. Told me wow it was like a flash-back to the mid-1970s with how different it was. There is also a Mopar Supplier that works the same way I have been buying from since Hemmings was paper the same way.
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Re: 440 Source sucks
[Re: Hugh Jorgan]
#2974442
10/14/21 09:24 PM
10/14/21 09:24 PM
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Joined: Jan 2003
Posts: 15,424 Omaha Ne
TJP
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 15,424
Omaha Ne
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And FYI: I come here to relax as I enjoy trying to help others with technical problems and occasionally give my opinions. Not to aggravate or condemn others for their suggestions/opinions /thoughts You sir are a liar. Remember a few months back talking crap to me because of a question I asked of someone else? Something that might have struck a chord in you? I sure do. I just searched your postings back to August on subjects I may have commented on but couldn't find what your referring to ? and I don't recall that, can you be a bit more specific ? if an apology is in order I'll be more than happy to do so
Last edited by TJP; 10/14/21 09:43 PM.
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Re: 440 Source sucks
[Re: moparx]
#2974658
10/15/21 02:21 PM
10/15/21 02:21 PM
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Joined: Jan 2003
Posts: 20,816 A collage of whims
topside
Too Many Posts
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Too Many Posts
Joined: Jan 2003
Posts: 20,816
A collage of whims
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^^^ Happy finish ?
Agree on the "old way of doing business". I love it when a vendor actually answers the phone, and I'm talking to someone who knows the product, application, and can speak technically. I don't necessarily need the cheapest price, I need the right stuff. Sometimes I visit my local engine guru - sharp guy, builds very good stuff - just for a conversation and to bat tech back & forth. We've done biz back & forth, so we get along quite well. I've run 440Source stuff, no problems, but I typically never just do bolt-ons; nearly everything needs a bit of attention, wherever it comes from.
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Re: 440 Source sucks
[Re: topside]
#2974685
10/15/21 03:15 PM
10/15/21 03:15 PM
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Joined: Jan 2003
Posts: 12,802 East Bay, N. Cal.
calmopar
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 12,802
East Bay, N. Cal.
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Let me tell you what happened today and hopefully it will serve as a customer service lesson for small businesses.
I got a frantic call before opening hours from a new customer (referred by Motorola - a good long term customer). They had ordered 30 cables which we delivered a month ago. They went to install them today and found they had the wrong connectors at the end. A municipality shut down a tunnel at great expense and inconvenience for them to finish the install over the weekend. Those cables take a few days to make. They are in big trouble and it looks like I might have screwed up.
I went over the email chain and found out that while the original request was for the right connector, when my proposal was sent to their technical lead for review and approval, he told the ops manager (the original requestor) and me to change the connector type to the wrong kind. I quoted the changed connector type, they ordered it, we built it and shipped it. So, as it turns out, not my fault at all.
I came up with a solution that involves 60 bulkhead connectors and 60 short cables that in combination would provide the end-to-end solution they need along with the original cables. I am shipping them overnight Saturday delivery from 2 locations.
My cost including shipping is around $650. My profit margin on the first sale was around $1200. The customer has no budget left to pay for the extra cables and connectors and the freight. I agreed to eat the $650. Here's why:
The Ops manager (the one who is selecting vendors on future products) will go from bonehead to hero. He will have saved the install and at no extra cost. He will seem like a silver-tongued wizard that can force vendors to do magic to solve problems. The alternative is that he will look like a guy who didn't manage his project, vendors, or installers properly. I saved his butt. BIG TIME. Now he knows that I have his back, period. He's not going to buy his stuff from anyone else going forward (he switched to us for quality, not price). I took what would have been a one-time $1,200 profit and for $650 turned it into a long-term customer than is going to put project after project in our hands. If someone was willing to sell me a great customer out of the blue for $650 I would pay that all day long. So, why not do it through customer service? Not only that, but I skipped a pre-paid tee time this morning to deal with this (OK, there goes an other $45).
So, $19 or $1,900 or $19,000 the goal here is to keep a *good* customer, or to turn a so-so customer into a good customer. Long term consistent revenue is what you want. 440source seems to get this, even if their communication style could use some polish. For the amount they sell, the small unit-price, and the platform (ebay), they're probably doing the best anyone could. Have a great weekend, everyone. I am taking my 10 year old to get her hair dyed pink, and then will have to deal with my ex-wife when she sees it.
Trying to enjoy life!
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Re: 440 Source sucks
[Re: calmopar]
#2974783
10/15/21 09:40 PM
10/15/21 09:40 PM
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Joined: Jan 2003
Posts: 15,424 Omaha Ne
TJP
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 15,424
Omaha Ne
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Let me tell you what happened today and hopefully it will serve as a customer service lesson for small businesses.
I got a frantic call before opening hours from a new customer (referred by Motorola - a good long term customer). They had ordered 30 cables which we delivered a month ago. They went to install them today and found they had the wrong connectors at the end. A municipality shut down a tunnel at great expense and inconvenience for them to finish the install over the weekend. Those cables take a few days to make. They are in big trouble and it looks like I might have screwed up.
I went over the email chain and found out that while the original request was for the right connector, when my proposal was sent to their technical lead for review and approval, he told the ops manager (the original requestor) and me to change the connector type to the wrong kind. I quoted the changed connector type, they ordered it, we built it and shipped it. So, as it turns out, not my fault at all.
I came up with a solution that involves 60 bulkhead connectors and 60 short cables that in combination would provide the end-to-end solution they need along with the original cables. I am shipping them overnight Saturday delivery from 2 locations.
My cost including shipping is around $650. My profit margin on the first sale was around $1200. The customer has no budget left to pay for the extra cables and connectors and the freight. I agreed to eat the $650. Here's why:
The Ops manager (the one who is selecting vendors on future products) will go from bonehead to hero. He will have saved the install and at no extra cost. He will seem like a silver-tongued wizard that can force vendors to do magic to solve problems. The alternative is that he will look like a guy who didn't manage his project, vendors, or installers properly. I saved his butt. BIG TIME. Now he knows that I have his back, period. He's not going to buy his stuff from anyone else going forward (he switched to us for quality, not price). I took what would have been a one-time $1,200 profit and for $650 turned it into a long-term customer than is going to put project after project in our hands. If someone was willing to sell me a great customer out of the blue for $650 I would pay that all day long. So, why not do it through customer service? Not only that, but I skipped a pre-paid tee time this morning to deal with this (OK, there goes an other $45).
So, $19 or $1,900 or $19,000 the goal here is to keep a *good* customer, or to turn a so-so customer into a good customer. Long term consistent revenue is what you want. 440source seems to get this, even if their communication style could use some polish. For the amount they sell, the small unit-price, and the platform (ebay), they're probably doing the best anyone could. Have a great weekend, everyone. I am taking my 10 year old to get her hair dyed pink, and then will have to deal with my ex-wife when she sees it. Congrats to you for passing Business 101 A And I'd love to be nearby when you ex sees the hair. VIDEO ??? LOL
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