Re: 440 Source sucks
[Re: DaveRS23]
#2973160
10/11/21 09:10 PM
10/11/21 09:10 PM
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Joined: Jan 2003
Posts: 15,829 Omaha Ne
TJP
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 15,829
Omaha Ne
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The only comment I will make is: The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase. On the other hand I also understand 440's side and reasons for the request. but for a 20.00 purchase ? I don't think it was worth either party's time. Seller, refund the $$ or send another part. Buyer, accept the refund and go elsewhere or take a partial refund. If you in fact gave them 24 hours or less to respond, sham eon you
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Re: 440 Source sucks
[Re: Sniper]
#2973213
10/11/21 11:24 PM
10/11/21 11:24 PM
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Joined: Jan 2003
Posts: 1,386 Houston,Tx.
Lee446
pro stock
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pro stock
Joined: Jan 2003
Posts: 1,386
Houston,Tx.
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Reading the Sources reply, I was doing A-OK until the last sentence. That kind of unprofessional, punkass remark tells me everything I need to know about the current management of 440 source! I have bought a fair amount of parts from them, but more importantly, I have referred several friends to them for kits I used to build them BB strokers. I have a 512 on the stand as we speak that came from them. While there was obviously some miscommunication on BOTH sides here, there was absolutely NO EXCUSE WHATSOEVER for them to tell the buyer to take his business elsewhere! I will never tolerate that kind of attitude and I can tell you I have been wanting to try out Molnar or Ohio Crank and because of this one cheapshot last sentence, 440 Source will get no more of my business, they have plenty of competition out there! I know they won't miss out on much from the 3-4 strokers that I do a year, but that one parting shot from them was it for me. And No, I do not know the OP.
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Re: 440 Source sucks
[Re: Lee446]
#2973217
10/11/21 11:40 PM
10/11/21 11:40 PM
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Joined: Jan 2003
Posts: 16,894 Between Houston & Galveston TX
SattyNoCar
Smarter than no class Flappergass by a mile
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Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,894
Between Houston & Galveston TX
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Hey Lee446, DID YOU ACTUALLY READ TX9H6E4CUDA"S POST???
That PUNK ASS REMARK was in direct response to what the OP said. And I quote: "$19.27
That was the amount they turned me away from me ever purchasing another thing from them"
To which 440source replied: "Please feel free to use other suppliers for your Mopar needs in the future."
Not understanding how that is 'punk ass'
And for those who feel sending pics is SO hard, c'mon. My 77 yrs old mother takes and sends pics all the time.
I swear some people just want to [censored].
John
The dream is dead, long live the dream.......π₯
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Re: 440 Source sucks
[Re: TJP]
#2973282
10/12/21 06:22 AM
10/12/21 06:22 AM
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Joined: Jan 2003
Posts: 11,095 Berlin, N.J.
abodyjoe
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 11,095
Berlin, N.J.
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The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase. i don't know.. i snap a pic and email it, takes about 30 seconds with my phone.. even if i have to use a digital camera its easily done in under 5 minutes. That kind of unprofessional, punkass remark tells me everything I need to know about the current management of 440 source! not sure its "punkass" but it is uncalled for and kinda unprofessional in my opinion.. they can think that stuff but never say it on a public forum in my opinion.. its not like there aren't other options out there for alumn heads.. only thing 440 source has going for them is that they resemble stock style heads and they are cheap. for power there are better choices out of the box.. hell engine masters just did a show comparing them..lol
Last edited by abodyjoe; 10/12/21 06:28 AM.
It's better to keep your mouth shut and give the impression that you're stupid than to open it and remove all doubt. www.MoparMisfits.com
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Re: 440 Source sucks
[Re: pittsburghracer]
#2973286
10/12/21 07:03 AM
10/12/21 07:03 AM
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Joined: Feb 2005
Posts: 4,333 Prospect, PA
BSB67
master
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master
Joined: Feb 2005
Posts: 4,333
Prospect, PA
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Ohhhhhh boy. Another side to the story.
And it seems there is even more to the story. The OP stated he was sent "the wrong part" but his communications with 440 Source is regarding a quality issue.
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Re: 440 Source sucks
[Re: DusterKid]
#2973326
10/12/21 09:59 AM
10/12/21 09:59 AM
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Joined: Jan 2003
Posts: 12,818 East Bay, N. Cal.
calmopar
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 12,818
East Bay, N. Cal.
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My focus in my business is on 1) lowering customer acquisition cost, 2) increasing the number of customers, and 3) maximizing the long-term value of a customer.
If a customer calls or writes complaining about a $19 part, unless it's something I can help with over the phone VERY easily (try switching the A and B plugs, etc), I will ship them a replacement right away and depending on whether or not I wanted to look at the item they originally got I might send them a pre-paid USPS label to get it back to me. I am not going to ask them to try and fix the $19 part if it came out of manufacturing and QA with a problem.
Handling something like this with great customer service is going to maximize the long-term value of that customer. Consumers have a higher confidence in companies that quickly resolve issues to their satisfaction on a problem order than they do with companies that have never had a problem shipment. Being cheap, or just demanding to be right over a $19 issue, I guarantee you are lowering if not immediately ending the long-term value of that customer. If your acquisition cost is more than your profit-to-date for all order to that person, congratulations, you are upside down...over $19.
So, for me, it's not a question of right and wrong, it's a question of keeping the cash coming in, and taking a loss now and then in order to keep the customer loyal.
Trying to enjoy life!
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Re: 440 Source sucks
[Re: Sniper]
#2973336
10/12/21 10:56 AM
10/12/21 10:56 AM
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Joined: Jan 2003
Posts: 15,829 Omaha Ne
TJP
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 15,829
Omaha Ne
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They might want the pics for QC purposes. Whomever is making those parts might have messed it up. Not really all that hard to take pics in all seriousness. I'll repeat, The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase. My shop rate is more than 20.00 for time required to do the above. In addition, 440's cost is likely more as well. please re read the entire post especially the last sentence or two
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Re: 440 Source sucks
[Re: calmopar]
#2973338
10/12/21 11:02 AM
10/12/21 11:02 AM
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Joined: Jan 2003
Posts: 15,829 Omaha Ne
TJP
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 15,829
Omaha Ne
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My focus in my business is on 1) lowering customer acquisition cost, 2) increasing the number of customers, and 3) maximizing the long-term value of a customer.
If a customer calls or writes complaining about a $19 part, unless it's something I can help with over the phone VERY easily (try switching the A and B plugs, etc), I will ship them a replacement right away and depending on whether or not I wanted to look at the item they originally got I might send them a pre-paid USPS label to get it back to me. I am not going to ask them to try and fix the $19 part if it came out of manufacturing and QA with a problem.
Handling something like this with great customer service is going to maximize the long-term value of that customer. Consumers have a higher confidence in companies that quickly resolve issues to their satisfaction on a problem order than they do with companies that have never had a problem shipment. Being cheap, or just demanding to be right over a $19 issue, I guarantee you are lowering if not immediately ending the long-term value of that customer. If your acquisition cost is more than your profit-to-date for all order to that person, congratulations, you are upside down...over $19.
So, for me, it's not a question of right and wrong, it's a question of keeping the cash coming in, and taking a loss now and then in order to keep the customer loyal. | And you said it beautifully IMO
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Re: 440 Source sucks
[Re: TJP]
#2973339
10/12/21 11:03 AM
10/12/21 11:03 AM
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Joined: Feb 2005
Posts: 20,272 PA.
pittsburghracer
"Little"John
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"Little"John
Joined: Feb 2005
Posts: 20,272
PA.
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They might want the pics for QC purposes. Whomever is making those parts might have messed it up. Not really all that hard to take pics in all seriousness. I'll repeat, The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase. My shop rate is more than 20.00 for time required to do the above. In addition, 440's cost is likely more as well. please re read the entire post especially the last sentence or two I go on a lot of different websites and the only place I struggle to posts pictures is Moparts and Moparts only. My 70 year old sister can even email and message pictures.
1970 Duster Edelbrock headed 408 5.984@112.52 422 Indy headed small block 5.982@112.56 mph 9.38@138.67
Livin and lovin life one day at a time
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Re: 440 Source sucks
[Re: TJP]
#2973344
10/12/21 11:09 AM
10/12/21 11:09 AM
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Joined: Jan 2003
Posts: 12,818 East Bay, N. Cal.
calmopar
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 12,818
East Bay, N. Cal.
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My 77 yrs old mother takes and sends pics all the time.
TMI
Trying to enjoy life!
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Re: 440 Source sucks
[Re: TJP]
#2973363
10/12/21 11:39 AM
10/12/21 11:39 AM
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Joined: May 2019
Posts: 6,497 nowhere
Sniper
master
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master
Joined: May 2019
Posts: 6,497
nowhere
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They might want the pics for QC purposes. Whomever is making those parts might have messed it up. Not really all that hard to take pics in all seriousness. I'll repeat, The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase. My shop rate is more than 20.00 for time required to do the above. In addition, 440's cost is likely more as well. please re read the entire post especially the last sentence or two I read your entire post the first time. If taking a decent picture and emailing it off exceeds your abilities I call BS. You post here, I know you know how to do it. If $20 exceeds your rate then you are wasting a lot of money sitting around here, heck you already wasted more than $20 just commenting in this thread.
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Re: 440 Source sucks
[Re: TJP]
#2973368
10/12/21 11:46 AM
10/12/21 11:46 AM
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Joined: Feb 2005
Posts: 20,272 PA.
pittsburghracer
"Little"John
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"Little"John
Joined: Feb 2005
Posts: 20,272
PA.
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And for those who feel sending pics is SO hard, c'mon. My 77 yrs old mother takes and sends pics all the time.
And I'll bet your 77 YO grandmother has the time to do so. Not all of us have the snap a pic and send it phone Ya I guess 30 seconds out of your day is asking for to much. Lmao π Itβs easier to write a post crying about 20.00.
1970 Duster Edelbrock headed 408 5.984@112.52 422 Indy headed small block 5.982@112.56 mph 9.38@138.67
Livin and lovin life one day at a time
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Re: 440 Source sucks
[Re: calmopar]
#2973648
10/12/21 07:18 PM
10/12/21 07:18 PM
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Joined: Feb 2010
Posts: 18,493 Granite Bay CA
Kern Dog
Striving for excellence
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Striving for excellence
Joined: Feb 2010
Posts: 18,493
Granite Bay CA
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My 77 yrs old mother takes and sends pics all the time.
TMI The brain dead of this site missed the joke. I got it....
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Re: 440 Source sucks
[Re: pittsburghracer]
#2973649
10/12/21 07:19 PM
10/12/21 07:19 PM
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Joined: Jan 2003
Posts: 16,894 Between Houston & Galveston TX
SattyNoCar
Smarter than no class Flappergass by a mile
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Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,894
Between Houston & Galveston TX
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And for those who feel sending pics is SO hard, c'mon. My 77 yrs old mother takes and sends pics all the time.
And I'll bet your 77 YO grandmother has the time to do so. Not all of us have the snap a pic and send it phone Ya I guess 30 seconds out of your day is asking for to much. Lmao π Itβs easier to write a post crying about 20.00. SOMEBODY gets it.
John
The dream is dead, long live the dream.......π₯
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Re: 440 Source sucks
[Re: 440sourcedotcom]
#2974193
10/14/21 01:52 AM
10/14/21 01:52 AM
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Joined: Feb 2005
Posts: 5,799 minnarusta
TX9H6E4CUDA
OP
master
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OP
master
Joined: Feb 2005
Posts: 5,799
minnarusta
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$19.27
That was the amount they turned me away from me ever purchasing another thing from them. I purchased some brass heater hose fittings off eBay from them. They had the correct size description and application listed in the description. I purchased them on Sept 20 using PayPal and waited for them to arrive.
Well when they arrived and I had received the wrong sized ones. No big deal I started a return, explained what was wrong in the return and waited. No response
Contacted eBay and they asked me to send them a message through eBay to see if they would respond to that. I sent a nice message explaining what was wrong and just wanted it corrected...nothing, no response
I talked to eBay and they just informed me that 440source is no longer accepting returns. There is nothing much they can do I now have started a claim with PayPal.
Yes I understand it's not a large amount but I just wanted the correct part. The pieces are unused and I wanted to send them back for the correct ones.....nope. It's sad to see a company in a nitch markets to not provide good customer service, provide the correct part, or have a return policy when they send you the incorrect part.
We responded to your message on ebay within 1 day with the following exact text (cut and pasted from our ebay message:) "Hi Jim, yes we sell hundreds of sets of those and don't normally have any problems with the threads. Can you send a clear picture of the threads? We can compare your set to what we have on the shelf and see if there is some kind of defect. Also, can you chase the threads in a die to clean them up?" You did not send any pictures of what you were describing, so that we could get an idea of what was going on. You did not respond at all to the idea of possibly chasing the threads to clean them up, a solution which would likely solve the issue in less than 2 minutes. Instead, we received the following message from you: "OK 440 source, U haven't answered so I will have to stop payment on the items & you can then tell me how to return them to you. They look good but DO NOT HAVE CUT THREADS." Then you filed a dispute with Paypal. If you would have shown us what you were talking about, and the item was proven to be defective in some way, we would have sent a replacement right away at no cost to you. Likely paypal will allow you to keep the item and your payment for it. This happens often on ebay and forces the prices higher for everyone else. Please feel free to use other suppliers for your Mopar needs in the future. Ahhhhh fantastic response, unfortunately there are some issues..... 1. My name isn't Jim, my name is Garret.... That should help you out 2. Here is my exact message, I sent you. The return request was not that good of a description, but got the problem across. The second message was through direct message. The second one had photos attached with the problem. Here is my exact second message to your company: "Good evening, I am wanting to return these fittings. My water pump housing is from 1969 and has a 3/8 fitting for one of the pipes. I received a pair where they both the larger size versions. I am wondering if I can return them and they are both unused. The date code on my water pump housing is from 1969. Thank you for your assistance" 3. I never sent a response email about you not responding to my message (PLUS I AM NOT JIM) and tried to work with eBay in getting in touch with you and they also were going to contact you about the issue. When they advised me your not taking returns, I tried one again to message you.....zero response to my message or return request. I then decided to have PayPal step in. I am still willing to send back the heater fittings (I'll even ship them on my dime) if I get my money back (even if it's done by PayPal). It's unfortunate that it took this thread for you to finally respond.....with wrong information on a different customer...but you finally responded. Might be a good idea to get your customers straight before you respond to a post. Or just maybe return messages would be easier.
Last edited by TX9H6E4CUDA; 10/14/21 02:32 AM.
For the absolute best powder coating go to J.I.T powder coating, contact infomation is in my personal profile..
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Re: 440 Source sucks
[Re: TX9H6E4CUDA]
#2974195
10/14/21 02:25 AM
10/14/21 02:25 AM
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Joined: Feb 2005
Posts: 5,799 minnarusta
TX9H6E4CUDA
OP
master
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OP
master
Joined: Feb 2005
Posts: 5,799
minnarusta
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Also I will post screenshots shots of my eBay return request, message log (to show the zero response) and 2nd message sent with a picture that was attached to the message....if needed be to proven to the board here.
Last edited by TX9H6E4CUDA; 10/14/21 02:38 AM.
For the absolute best powder coating go to J.I.T powder coating, contact infomation is in my personal profile..
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