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Re: 440 Source sucks [Re: DaveRS23] #2973160
10/11/21 08:10 PM
10/11/21 08:10 PM
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Omaha Ne
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TJP Offline
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The only comment I will make is:
The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase.
On the other hand I also understand 440's side and reasons for the request. but for a 20.00 purchase ?
I don't think it was worth either party's time.

Seller, refund the $$ or send another part.
Buyer, accept the refund and go elsewhere or take a partial refund. If you in fact gave them 24 hours or less to respond, sham eon you twocents

Re: 440 Source sucks [Re: TJP] #2973195
10/11/21 09:45 PM
10/11/21 09:45 PM
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Sniper Online content
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They might want the pics for QC purposes. Whomever is making those parts might have messed it up. Not really all that hard to take pics in all seriousness.

Re: 440 Source sucks [Re: Sniper] #2973213
10/11/21 10:24 PM
10/11/21 10:24 PM
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Houston,Tx.
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Lee446 Offline
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Reading the Sources reply, I was doing A-OK until the last sentence. That kind of unprofessional, punkass remark tells me everything I need to know about the current management of 440 source! I have bought a fair amount of parts from them, but more importantly, I have referred several friends to them for kits I used to build them BB strokers. I have a 512 on the stand as we speak that came from them. While there was obviously some miscommunication on BOTH sides here, there was absolutely NO EXCUSE WHATSOEVER for them to tell the buyer to take his business elsewhere! I will never tolerate that kind of attitude and I can tell you I have been wanting to try out Molnar or Ohio Crank and because of this one cheapshot last sentence, 440 Source will get no more of my business, they have plenty of competition out there! I know they won't miss out on much from the 3-4 strokers that I do a year, but that one parting shot from them was it for me. And No, I do not know the OP.

Re: 440 Source sucks [Re: Lee446] #2973217
10/11/21 10:40 PM
10/11/21 10:40 PM
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Between Houston & Galveston TX
Satilite73 Offline
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Hey Lee446, DID YOU ACTUALLY READ TX9H6E4CUDA"S POST???

That PUNK ASS REMARK was in direct response to what the OP said. And I quote: "$19.27

That was the amount they turned me away from me ever purchasing another thing from them
"

To which 440source replied: "Please feel free to use other suppliers for your Mopar needs in the future."

Not understanding how that is 'punk ass'

And for those who feel sending pics is SO hard, c'mon. My 77 yrs old mother takes and sends pics all the time.

I swear some people just want to [censored].


John

Imagine a '73 Satellite Wagon picture here. 😁
Re: 440 Source sucks [Re: TJP] #2973282
10/12/21 05:22 AM
10/12/21 05:22 AM
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Berlin, N.J.
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abodyjoe Offline
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Originally Posted by TJP
The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase.


i don't know.. i snap a pic and email it, takes about 30 seconds with my phone.. even if i have to use a digital camera its easily done in under 5 minutes.


Quote
That kind of unprofessional, punkass remark tells me everything I need to know about the current management of 440 source!


not sure its "punkass" but it is uncalled for and kinda unprofessional in my opinion.. they can think that stuff but never say it on a public forum in my opinion.. its not like there aren't other options out there for alumn heads.. only thing 440 source has going for them is that they resemble stock style heads and they are cheap. for power there are better choices out of the box.. hell engine masters just did a show comparing them..lol

Last edited by abodyjoe; 10/12/21 05:28 AM.

It's better to keep your mouth shut and give the impression that you're stupid than to open it and remove all doubt.

www.MoparMisfits.com
Re: 440 Source sucks [Re: Satilite73] #2973283
10/12/21 05:47 AM
10/12/21 05:47 AM
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Mardi Gras-Land
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[quote=Satilite73]

Hey Lee446, DID YOU ACTUALLY READ TX9H6E4CUDA"S POST???

That PUNK ASS REMARK was in direct response to what the OP said. And I quote: "$19.27

That was the amount they turned me away from me ever purchasing another thing from them
"

To which 440source replied: "Please feel free to use other suppliers for your Mopar needs in the future."

Not understanding how that is 'punk ass'

And for those who feel sending pics is SO hard, c'mon. My 77 yrs old mother takes and sends pics all the time.

I swear some people just want to [censored]. [/quote
Well some of us have old phones given to me when my antalog was no longer going to work. Said it was 65 bucks free and hip

Does not hold much and have to Pull them out and into a disk.
My laptop is over 10 years old and is full takes time to boot and freezers.
So I can take pics, wait on.thr laptop to boot. Het pics from phone out into laptop and into media. Then upload.
The laptop works find just slow and if pushed locks up.
But has helped me manage a web site like this one but for guns ammo and hunting fishing too.
I keep stuff till it is done
So I do see that some are not able to post clear clean quality pics and may take them some time
Sometimes you have to take the long way home but get there.
I also but a,set of I take nipples and was sent wrong one. I Emailed and was told send back . I said no ij am keeping tgem as be nice to add to my like of go.ti stuff. We all have some.
If I do not need them someone I know will.
My biggest deal was I wanted the 2nd shipment right. As 2 wrongs do not make a write. But they can make a plane.
Second set was what I needed and came fast
I ended up using the set of nipples 2 week later on a buddy's car.


[img]https://i234.photobucket.com/albums/ee87/fast340six/sig%20pics/2840886-340SIX-1.jpg[/img]
VP of the MPM in New Orleans
73 Dart Sport 340/ 70 challenger vert. That may still get built, If I live long enough
Re: 440 Source sucks [Re: pittsburghracer] #2973286
10/12/21 06:03 AM
10/12/21 06:03 AM
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Prospect, PA
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Originally Posted by pittsburghracer


Ohhhhhh boy. Another side to the story.


And it seems there is even more to the story. The OP stated he was sent "the wrong part" but his communications with 440 Source is regarding a quality issue.

Re: 440 Source sucks [Re: BSB67] #2973289
10/12/21 06:31 AM
10/12/21 06:31 AM
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Keymar, MD
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Seems there's some mixed stories going on here. OP posted got wrong part and tried to contact, but got no response. 440source says they responded and from the email sounds like a quality issue, not necessarily wrong part. I'm pretty confident I can come to the actual issue here. I've used 440 source multiple times in the past and will continue to do so in the future.

Re: 440 Source sucks [Re: DusterKid] #2973326
10/12/21 08:59 AM
10/12/21 08:59 AM
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Posts: 12,716
East Bay, N. Cal.
calmopar Offline
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My focus in my business is on 1) lowering customer acquisition cost, 2) increasing the number of customers, and 3) maximizing the long-term value of a customer.

If a customer calls or writes complaining about a $19 part, unless it's something I can help with over the phone VERY easily (try switching the A and B plugs, etc), I will ship them a replacement right away and depending on whether or not I wanted to look at the item they originally got I might send them a pre-paid USPS label to get it back to me. I am not going to ask them to try and fix the $19 part if it came out of manufacturing and QA with a problem.

Handling something like this with great customer service is going to maximize the long-term value of that customer. Consumers have a higher confidence in companies that quickly resolve issues to their satisfaction on a problem order than they do with companies that have never had a problem shipment. Being cheap, or just demanding to be right over a $19 issue, I guarantee you are lowering if not immediately ending the long-term value of that customer. If your acquisition cost is more than your profit-to-date for all order to that person, congratulations, you are upside down...over $19.

So, for me, it's not a question of right and wrong, it's a question of keeping the cash coming in, and taking a loss now and then in order to keep the customer loyal.


Trying to enjoy life!
Re: 440 Source sucks [Re: Sniper] #2973336
10/12/21 09:56 AM
10/12/21 09:56 AM
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Omaha Ne
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TJP Offline
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Originally Posted by Sniper
They might want the pics for QC purposes. Whomever is making those parts might have messed it up. Not really all that hard to take pics in all seriousness.

I'll repeat,
The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase.

My shop rate is more than 20.00 for time required to do the above. In addition, 440's cost is likely more as well.

please re read the entire post especially the last sentence or two beer

Re: 440 Source sucks [Re: calmopar] #2973338
10/12/21 10:02 AM
10/12/21 10:02 AM
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Omaha Ne
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TJP Offline
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Originally Posted by calmopar
My focus in my business is on 1) lowering customer acquisition cost, 2) increasing the number of customers, and 3) maximizing the long-term value of a customer.

If a customer calls or writes complaining about a $19 part, unless it's something I can help with over the phone VERY easily (try switching the A and B plugs, etc), I will ship them a replacement right away and depending on whether or not I wanted to look at the item they originally got I might send them a pre-paid USPS label to get it back to me. I am not going to ask them to try and fix the $19 part if it came out of manufacturing and QA with a problem.

Handling something like this with great customer service is going to maximize the long-term value of that customer. Consumers have a higher confidence in companies that quickly resolve issues to their satisfaction on a problem order than they do with companies that have never had a problem shipment. Being cheap, or just demanding to be right over a $19 issue, I guarantee you are lowering if not immediately ending the long-term value of that customer. If your acquisition cost is more than your profit-to-date for all order to that person, congratulations, you are upside down...over $19.

So, for me, it's not a question of right and wrong, it's a question of keeping the cash coming in, and taking a loss now and then in order to keep the customer loyal.


| iagree And you said it beautifully IMO beer

Re: 440 Source sucks [Re: TJP] #2973339
10/12/21 10:03 AM
10/12/21 10:03 AM
Joined: Feb 2005
Posts: 18,544
PA.
pittsburghracer Offline
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Originally Posted by TJP
Originally Posted by Sniper
They might want the pics for QC purposes. Whomever is making those parts might have messed it up. Not really all that hard to take pics in all seriousness.

I'll repeat,
The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase.

My shop rate is more than 20.00 for time required to do the above. In addition, 440's cost is likely more as well.

please re read the entire post especially the last sentence or two beer





I go on a lot of different websites and the only place I struggle to posts pictures is Moparts and Moparts only. My 70 year old sister can even email and message pictures.


1970 Duster
Edelbrock headed 408
6.143@110.85 mph
9.73@135.05 mph shifting at 6700 RPM
422 Indy headed small block
5.982@112.56 mph
9.42@138.27

Livin and lovin life one day at a time




Re: 440 Source sucks [Re: Satilite73] #2973342
10/12/21 10:06 AM
10/12/21 10:06 AM
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Omaha Ne
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TJP Offline
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Originally Posted by Satilite73

And for those who feel sending pics is SO hard, c'mon. My 77 yrs old mother takes and sends pics all the time.

And I'll bet your 77 YO grandmother has the time to do so. Not all of us have the snap a pic and send it phone twocents

Re: 440 Source sucks [Re: TJP] #2973344
10/12/21 10:09 AM
10/12/21 10:09 AM
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East Bay, N. Cal.
calmopar Offline
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Originally Posted by Satilite73

My 77 yrs old mother takes and sends pics all the time.


TMI


Trying to enjoy life!
Re: 440 Source sucks [Re: TJP] #2973363
10/12/21 10:39 AM
10/12/21 10:39 AM
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Sniper Online content
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Originally Posted by TJP
Originally Posted by Sniper
They might want the pics for QC purposes. Whomever is making those parts might have messed it up. Not really all that hard to take pics in all seriousness.

I'll repeat,
The request to send pictures is a PITA for some of us. I have use a camera, take several pic's as I'm not a photographer, then download the pic's, review them, pic out the best and or edit them, then do an email and attach the pic's. Translation: A time consuming royal PITA for a 20.00 purchase.

My shop rate is more than 20.00 for time required to do the above. In addition, 440's cost is likely more as well.

please re read the entire post especially the last sentence or two beer


I read your entire post the first time.

If taking a decent picture and emailing it off exceeds your abilities I call BS. You post here, I know you know how to do it. If $20 exceeds your rate then you are wasting a lot of money sitting around here, heck you already wasted more than $20 just commenting in this thread.

Re: 440 Source sucks [Re: TJP] #2973368
10/12/21 10:46 AM
10/12/21 10:46 AM
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pittsburghracer Offline
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Originally Posted by TJP
Originally Posted by Satilite73

And for those who feel sending pics is SO hard, c'mon. My 77 yrs old mother takes and sends pics all the time.

And I'll bet your 77 YO grandmother has the time to do so. Not all of us have the snap a pic and send it phone twocents






Ya I guess 30 seconds out of your day is asking for to much. Lmao πŸ˜‚
It’s easier to write a post crying about 20.00.


1970 Duster
Edelbrock headed 408
6.143@110.85 mph
9.73@135.05 mph shifting at 6700 RPM
422 Indy headed small block
5.982@112.56 mph
9.42@138.27

Livin and lovin life one day at a time




Re: 440 Source sucks [Re: calmopar] #2973648
10/12/21 06:18 PM
10/12/21 06:18 PM
Joined: Feb 2010
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Granite Bay CA
Frankenduster Offline
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Originally Posted by calmopar
Originally Posted by Satilite73

My 77 yrs old mother takes and sends pics all the time.


TMI

The brain dead of this site missed the joke. I got it....

1 Pitt 1.jpg
Re: 440 Source sucks [Re: pittsburghracer] #2973649
10/12/21 06:19 PM
10/12/21 06:19 PM
Joined: Jan 2003
Posts: 15,708
Between Houston & Galveston TX
Satilite73 Offline
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Originally Posted by pittsburghracer
Originally Posted by TJP
Originally Posted by Satilite73

And for those who feel sending pics is SO hard, c'mon. My 77 yrs old mother takes and sends pics all the time.

And I'll bet your 77 YO grandmother has the time to do so. Not all of us have the snap a pic and send it phone twocents






Ya I guess 30 seconds out of your day is asking for to much. Lmao πŸ˜‚
It’s easier to write a post crying about 20.00.


SOMEBODY gets it.


John

Imagine a '73 Satellite Wagon picture here. 😁
Re: 440 Source sucks [Re: 440sourcedotcom] #2974193
10/14/21 12:52 AM
10/14/21 12:52 AM
Joined: Feb 2005
Posts: 5,769
minnarusta
TX9H6E4CUDA Offline OP
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Originally Posted by 440sourcedotcom
Originally Posted by TX9H6E4CUDA
$19.27

That was the amount they turned me away from me ever purchasing another thing from them. I purchased some brass heater hose fittings off eBay from them. They had the correct size description and application listed in the description. I purchased them on Sept 20 using PayPal and waited for them to arrive.

Well when they arrived and I had received the wrong sized ones. No big deal I started a return, explained what was wrong in the return and waited. No response

Contacted eBay and they asked me to send them a message through eBay to see if they would respond to that. I sent a nice message explaining what was wrong and just wanted it corrected...nothing, no response

I talked to eBay and they just informed me that 440source is no longer accepting returns. There is nothing much they can do

I now have started a claim with PayPal.

Yes I understand it's not a large amount but I just wanted the correct part. The pieces are unused and I wanted to send them back for the correct ones.....nope. It's sad to see a company in a nitch markets to not provide good customer service, provide the correct part, or have a return policy when they send you the incorrect part.




We responded to your message on ebay within 1 day with the following exact text (cut and pasted from our ebay message:)

"Hi Jim, yes we sell hundreds of sets of those and don't normally have any problems with the threads. Can you send a clear picture of the threads? We can compare your set to what we have on the shelf and see if there is some kind of defect. Also, can you chase the threads in a die to clean them up?"

You did not send any pictures of what you were describing, so that we could get an idea of what was going on. You did not respond at all to the idea of possibly chasing the threads to clean them up, a solution which would likely solve the issue in less than 2 minutes.

Instead, we received the following message from you:

"OK 440 source, U haven't answered so I will have to stop payment on the items & you can then tell me how to return them to you. They look good but DO NOT HAVE CUT THREADS."

Then you filed a dispute with Paypal.

If you would have shown us what you were talking about, and the item was proven to be defective in some way, we would have sent a replacement right away at no cost to you.

Likely paypal will allow you to keep the item and your payment for it. This happens often on ebay and forces the prices higher for everyone else.

Please feel free to use other suppliers for your Mopar needs in the future.


Ahhhhh fantastic response, unfortunately there are some issues.....

1. My name isn't Jim, my name is Garret.... That should help you out

2. Here is my exact message, I sent you. The return request was not that good of a description, but got the problem across. The second message was through direct message. The second one had photos attached with the problem. Here is my exact second message to your company:

"Good evening, I am wanting to return these fittings. My water pump housing is from 1969 and has a 3/8 fitting for one of the pipes. I received a pair where they both the larger size versions. I am wondering if I can return them and they are both unused. The date code on my water pump housing is from 1969.

Thank you for your assistance"

3. I never sent a response email about you not responding to my message (PLUS I AM NOT JIM) and tried to work with eBay in getting in touch with you and they also were going to contact you about the issue. When they advised me your not taking returns, I tried one again to message you.....zero response to my message or return request. I then decided to have PayPal step in.

I am still willing to send back the heater fittings (I'll even ship them on my dime) if I get my money back (even if it's done by PayPal).
It's unfortunate that it took this thread for you to finally respond.....with wrong information on a different customer...but you finally responded.

Might be a good idea to get your customers straight before you respond to a post. Or just maybe return messages would be easier.

Last edited by TX9H6E4CUDA; 10/14/21 01:32 AM.

For the absolute best powder coating go to J.I.T powder coating, contact infomation is in my personal profile..
Re: 440 Source sucks [Re: TX9H6E4CUDA] #2974195
10/14/21 01:25 AM
10/14/21 01:25 AM
Joined: Feb 2005
Posts: 5,769
minnarusta
TX9H6E4CUDA Offline OP
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TX9H6E4CUDA  Offline OP
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Also I will post screenshots shots of my eBay return request, message log (to show the zero response) and 2nd message sent with a picture that was attached to the message....if needed be to proven to the board here.

Last edited by TX9H6E4CUDA; 10/14/21 01:38 AM.

For the absolute best powder coating go to J.I.T powder coating, contact infomation is in my personal profile..
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