Glad you had a good experience with RA but for me it still doesn`t cancel out the bad ones I had. Poor packaging, poor customer service, wrong item and they wanted me to pay to return, etc.
I don't buy a TON of parts from RA, but I've heard the 'horror' stories.
The previous issue I had was when I had my '93 Caravan, (
dang,
almost 10 years ago.......
) I had bought new, assembled struts for it, and they were BAD. There was no mistaking the parts were bad. But, with little effort, they took the parts back. I didn't want to take a chance and get the same brand, so I stepped up to a better brand and had to pay the difference.
With this current issue, since they couldn't determine who screwed up (I'm not 100% sure either) they had me pay for half the return shipping, which didn't seem bad to me.
As long as local parts houses charge 2-3 times (or more) for parts than RA, I will continue to use them.
