I never heard back from anyone, so again, I called the number listed on their site last week, and finally got someone to answer. He didn't apologize or anything, just asked for my information and looked up my order. He said he would move it "up" in the picking list and that I would see a shipping confirmation email late on Thursday (3/17). As of yesterday (3/21) I still hadn't received anything, so I have entered a dispute with my credit card company. I've tried multiple times to call / email these guys and I get nothing. It sucks, I used to have nothing but great things to say about them!